Operational Effectiveness
Operational Effectiveness
What Is It?
We conduct in-depth assessments of staffing levels, resource use, workflows, and organizational design. By analyzing your operations against data and benchmarks (including UC San Diego’s growth and peer institutions), we identify gaps or misalignments that might be holding your team back. The outcome is a set of tailored recommendations to optimize efficiency, whether that means adjusting team structures, refining processes, or reallocating resources.
Who It's For:
- Managers navigating shifting workloads who want a structured assessment to see if their current setup still fits their evolving needs.
- Units experiencing frequent bottlenecks, service delays, or workload imbalances that aren’t easily explained and need an outside perspective to diagnose
- Newly formed or reorganized teams that want to ensure their operational design is set up for success and aligned with best practices
- Leaders looking to make the most of limited resources with data that highlights critical gaps and potential improvements.
Learn More about Operational Effectiveness
Process Assessment & Promapp Training
What Is It?
OSI offers specialized support to help you document, assess, and optimize the workflows that keep your unit running. We combine Lean Six Sigma process analysis with Promapp (UC San Diego’s online process mapping tool) to give you a clear picture of how work gets done and where it can be done better.
Who It's For:
- Departments that need to document their procedures – for training new staff, for audits/compliance, or to ensure consistency – and want to use a modern tool like Promapp to do so.
- Managers who suspect there are better ways to do things but lack the time to dig into the details. OSI’s assessment gives you a clear, evidence-based view without pulling you away from your day-to-day duties.
- Units that have undergone changes (new systems, more people, policy updates) and worry that their old processes no longer fit – we can help realign and optimize the workflow for your current state,