Define your strategy and prepare your team to successfully execute your tactical and strategic plans.
OSI partners with diverse units and departments across campus to reveal the most significant initiatives that advance their strategic priorities and increase customer satisfaction.
OSI employs a data-driven and results-oriented strategic planning process that supports each aspect of your strategic planning needs
Strategy Development
OSI assists units in aligning their strategic and annual plan/goals with the campus strategic plan, including facilitation of strategic retreats and related analytics and planning, as well as providing guidance on strategies that are holistic and integrate the perspectives of your customers, your staff, your business process KPIs, and key stakeholders.
Change Management
OSI integrates best practices in Change Management principles in all of our engagements. Considering how teams and individuals will engage, adopt, or resist change can have a major impact on the success of your launch.
OSI has Prosci Change Management practitioners who partner with you to define your change strategy, develop change management plans, and diagnose gaps and manage resources. Leveraging tools such as the Sponsor Roadmap, Communication Plan, and Stakeholder Analysis will improve a project success and sustainment.
Business Process Improvement
We assist units in balancing service excellence, operational efficiency, financial sustainability, and employee satisfaction. OSI's team of Lean Six Sigma Black Belt and Green Belt certified practitioners partner with your subject matter experts to identify and define areas for improvement. We lead teams in developing “as is” and “to be” process maps, assessing baseline performance metrics, and analyzing the root causes of issues. In collaboration with your team we recommend sustainable changes that empower you to better serve our UC San Diego community.
Strategy Development & Execution
We assist units in aligning their strategic and annual plan/goals with the campus strategic plan, including facilitation of strategic retreats and related analytics and planning, as well as providing guidance on strategies that are holistic and integrate the perspectives of your customers, your staff, your business process KPIs, and key stakeholders.